ExtraView IT HelpDesk Solution


 ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers. To keep your business running as efficiently as possible, your employees must have quick and dependable resolutions to their support issues and your help desk team must have all of the tools they need at their disposal.

“LMiV considered nine or ten different issue tracking products and chose ExtraView, hands down. ExtraView did not mandate a set process, but instead enabled us to create and implement our own unique workflow. The improvement was dramatic: ExtraView improved productivity and communication among our technical staff, sales, marketing, and remote workforce..”

By combining the ultimate workflow power to coordinate the efforts of your help desk team with intuitive tools for employee self-service and knowledge management, ExtraView IT HelpDesk truly allows you to optimize your internal support process. ExtraView IT HelpDesk offers all of the following features in a solution that can be deployed under budget in days or weeks, not months or years:
Features Overview
WEB BASED Access & administration from any machine, anywhere on the Web
AUTOMATED BUG ENTRY Integrate with SCM, Email and test tool interfaces
UNLIMITED PROJECTS Take advantage of separate security, layouts & workflow
WIRELESS Access & update any record from meetings, etc.
FIELD LEVEL LOGIC Set smart attributes for any layout field, i.e., visible if, required if, etc.
MULTI OUTPUT REPORTS Excel, Word, PDF, Charts, text, HTML, XML
AD-HOC QUERIES Saved in either public, group, or private domains
NO PROGRAMMING NECESSARY Administrate from Web UI
COMMAND-LINE INTERFACE For UNIX/Linux/DOS die-hards
OPEN INTERFACE AND API Not locked into a suite of tools
HOSTED OR SELF-INSTALLED Host on your server or just login
HOST ANYWHERE Windows, Linux, Solaris, HP-UX servers
FAST Millions of records, thousands of users, no problem
UNLIMITED Products, workflows, groups, modules, projects

 

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