ExtraView Defect Tracker provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web. When customers check on the status of their requests, they will see only what you want them to see.

Scalability
ExtraView Defect Tracker scales from the startup to the largest product and customer base in two different ways.

Volume Scalability: With exceptional performance, ExtraView Defect Tracker handles unlimited numbers of users, defects, enhancement requests, attachments, and workflow directives. Large queries and reports may take a fraction of a second and can be optimized for low-bandwidth connections. With a superior Web-based architecture, ExtraView Defect Tracker makes fast and accurate response a reality.

Structure Scalability: ExtraView Defect Tracker is customizable to represent even the most complex product lines and workflow processes. Projects, roles and product structures can be defined and grouped to reflect your business models. ExtraView Defect Tracker can also break single defects into multiple parts that may be individually managed by status, assignment, or any other criteria.

ExtraView Defect Tracker's scalability, and ability to represent combinations of hardware, firmware and software has made it the favorite of industries with large or complex product lines such the network equipment manufacturing industry, life science and consumer electronics companies.

Customizable
ExtraView Defect Tracker can be customized to fit your products and processes with just a few clicks from any browser. ExtraView Defect Tracker eliminates the costly programming and maintenance associated with other defect tracking and change management systems and still supports even the most complex requirements.

ExtraView Defect Tracker allows unlimited additional fields, default values, field dependencies, and behaviors in multiple formats. Each field can adopt attributes that affect security, tracking, filters, and more. Screen layout and pick-lists may be personalized or customized to dynamically update and auto-fill according to entered values, user ID, company, privacy groups and more.

A full HTTP API and command-line allows administrators to extend ExtraView Defect Tracker to integrate with other enterprise and management applications.

Powerful Reporting

ExtraView Defect Tracker has a very simple, intuitive interface that allows for creation of custom charts, statistical and summary reports. From a simple keyword search to a structured query with complex filters and Boolean logic, all search criteria can be stored for later use as a public or private report.

ExtraView Defect Tracker reports may be produced in HTML, charts, Adobe PDF, text, XML, Microsoft Excel or Microsoft Word formats.

Your Process. Your Workflow.
ExtraView Defect Tracker allows the definition of intelligent workflow and routing that matches your company processes. Project and product paradigms are supported in ExtraView Defect Tracker. For example, workflow rules are often set by project or product line in addition to user roles.

In ExtraView Defect Tracker, each case may be moved among any number of states, with each state being visible only to the group of users who are working at that level. For example, open cases are often only to be viewed by the “engineering” role, who may only mark it “fixed” or “problem not found” after exploring the issue. They could not, for example, “close” the issue since that state is assigned to QA or customer support roles.

User roles may be created for all people who follow the same rules. Typically these fall along the lines of Customer Support, Customers, Engineering, Quality Assurance, Testing, Field Service, Sales, Product Management, etc. However, complete flexibility exists to create what user roles and routing you define for your organization.

Full FDA 21 CFR Part 11 Compliance
For organizations in the life sciences industries, ExtraView Defect Tracker provides full compliance with FDA requirements for electronic signatures, electronic records, and audit trails. ExtraView is simply configured so that electronic signatures become mandatory on select insertion, deletion or update of records. ExtraView also records complete audit trails on all login, administrative, and record-level activity and has automatic intrusion detection.

Instant Notification via Email or Wireless
ExtraView Defect Tracker provides a highly configurable notification system that channels important information to the appropriate personnel--instantly. E-Mail notification is sent with each status change to a definable list of users as well as to others, if necessary, on an ad hoc basis. Interest lists are built on multiple levels by priority, product, module, case, and a variety of other customizable attributes. Wireless devices such as email-capable telephones and wireless PDAs may also receive up-to-the-minute updates.

Email notification may be sent in text or HTML format. Within the notification text, a single click will allow recipients to view or edit the appropriate record through a Web browser interface – no platform issues or client code to worry about.

Notification content is filtered according to the user class and role of the recipient. For example: ExtraView Defect Tracker can send automatic notification to customers about the status of their request or case. The email is stripped of whatever data you deem private.

Quick Administration via Web
ExtraView Defect Tracker is useful from the first day of installation. After installation, administrators are typically up to speed in hours while users require little training, if any.

Many legacy defect tracking or change management systems require days or weeks of custom programming to perform a simple task like adding a process, product or workflow rule. ExtraView Defect Tracker empowers you to design your own UI layout, fields, notification and reporting with just a few clicks. All changes are immediate and retroactive, and may be performed on a live system. ExtraView Defect Tracker administration for hundreds of active users takes only a fraction of one person's time.

EV Defect Tracker also provides a full API and CLI (command line interface) for those who prefer to operate from a command prompt or extend ExtraView Defect Tracker via HTTP/URL calls, scripts or compiled code.

Comprehensive Security
Complete control over multiple levels of user access is provided to the record and field level. ExtraView Defect Tracker also gives you the option to share filtered data with your customers and other select groups.

Notification content is customized according to the user class of the recipient. Certain user groups see only the appropriate information. For example: EV Defect Tracker can send automatic notification to customers as to the status of their request or case. The email is stripped of whatever data you deem private.

Integrate with SCM and other Tools

While many organizations use ExtraView Defect Tracker as the central tracking system for customer support, quality assurance, testing, product release, and development, some companies must transition ExtraView EV Defect Tracker by integrating with existing CM and legacy client/server tracking systems.

ExtraView Defect Tracker integrates well with existing configuration management (CM), customer relationship management (CRM) and help desk programs. A full command-line interface and API allow integration through HTTP/URL calls made from any compiled or scripting language. Integration with other Web-based applications is particularly simple.

Many of our customers are using ExtraView Defect Tracker in concert with other applications such as Siebel, Clarify, Perforce, ClearCase, PVCS, and CVS. For an example, see a tour of an integration with the Perforce Source Control System.

Import of foreign data is handled through a simple interface. For more complex data modeling and translation tasks, the Professional Services Team is on call.

Services
We provide professional services for ExtraView applications and configuration. Experienced members of the Professional services team will work side-by-side with your company to analyze your unique needs and create the best possible application of ExtraView to fit your business processes.

Professional services include administrative training and end-user classes for ExtraView Defect Tracker. One, two and three-day classes are held at your site or on the ExtraView Corporation site in California.

ASP or Self-Hosted
To fit your budget and company needs, ExtraView is available in two ways:

Per-user or floating licenses of ExtraView allow you to host tracking services for your internal users as well as your remote teams and worldwide organization. Quick installation and administration has your organization using ExtraView in days rather than weeks or months.

We also deliver ExtraView as an online subscription with secure, enterprise-class performance. As easy to use as your favorite Web site, ExtraView enables your worldwide organization to securely manage trouble tickets and enhancement requests around the clock. With no software or hardware to buy, install, or maintain, your organization benefits from ExtraView immediately.

Start using ExtraView today. Call (831) 461 7100 to speak to a representative.

Pricing
Pricing information is available for both Self-Hosted and ASP Subscription licenses of ExtraView. ExtraView is also licensed per-user or on a floating license basis. Product representatives are available to create a price quote for your specific application of ExtraView. Click here to request a price quote for the Defect Tracker.

Online Demonstration
Be our guest! ExtraView Defect Tracker is rich with features that apply to a variety of organizations, product lines, and processes. In fact, many of our current customers found some surprising applications of ExtraView Defect Tracker through an online, guided tour. We invite you to take a tour guided by one of our experienced technical consultants. Your guide will show you unique features of ExtraView Defect Tracker and explain how they can apply to the unique needs of your organization. Request a tour right now!