EV Defect Tracker Tour: Industry Applications

Network systems manufacturers faces the difficulty of tracking and assigning issues, requirements, and change requests within a complex product. Issues and requirements are often logged against the whole product though they apply to a particular subcomponent that requires the attention of a specific team or individual. Software issues that affect multiple versions must be tested and resolved on separate parallel tracks.

ExtraView can break single cases into multiple parts that may be individually managed by status, assignment, origin or any other criteria. For example, different owners may be automatically assigned to test multiple releases or sub-components of one product.

In fact, documentation, QA, and engineering approvals may be tracked as separate events toward case closure. ExtraView can auto-detect and route cases to pre-defined subcomponent and module owners. ExtraView handles highly complex products and subcomponents in a simple hierarchal interface designed specifically for network systems manufacturers.

ExtraView makes it easy to identify and route sub-component problems across a wide range of models and product lines. Screens automatically refresh with the appropriate choices for each product, allowing for fast and accurate entry and routing of issues. While one case id may be assigned for a customer problem report, many different sub cases can be tracked internally and resolved before a ‘closed’ status is achieved.""

Network Equipment engineering production and support utilizes many different platforms and operating systems. Engineering and support staff may deploy Linux, Solaris, BSD, HP-UX or other UNIX systems while management, marketing and sales may use Windows based systems or PDAs. Engineering often needs a command line interface and a defined API for custom integration of tracking, configuration management and testing tools.

ExtraView is at home on the factory floor, software engineering, and in the corporate offices. Free from platform dependencies, ExtraView requires only a web browser for full functionality. Views may be customized for production, or any other group who uses ExtraView. Engineering teams appreciate ExtraView’s command-line interface and full API for integration with internal systems such as configuration management and testing tools.