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ExtraView uses different form layouts for adding and editing issues. Administrators can add additional fields, with differing business rules, to the layouts that edit issues. For example, a field can be added that manages the disposition or resolution of the issue, or a field may be added that measures the amount of time an issue took to resolve.
Each field can have different rules applied, compared to the initial creation of the issue. For example, a field that was entered on the add issue screen may become read-only on the edit screen. A field may become required on the edit screen, whereas it was optional on the add issue screen. More sophisticated rules are easy to add, without any need for coding. For example, fields may only become visible based upon the value of another field; fields may be highlighted in some way based upon another field value. Fields may alter from being optional to being mandatory based upon other field values. Many other options are available with ExtraView.
Beyond the extensive business rules, workflow and API, ExtraView also offers the ability to introduce your own code, triggered by events related to fields or records. This 'user custom' code can perform complex validations, or provide integration hooks with other business applications. |
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